Product information
Orders placed on Saturday or Sunday are processed on Monday and delivered on Tuesday.
Orders are shipped via DHL, PostNL, UPS and FedEx based on
your country & zip code.
FREE SHIPPING ON ALL ORDERS ABOVE €75
€ 4,95 – Belgium, Germany, Netherlands
€ 4,95 – Europe/UK
€ 6,95 – All other countries.
RETURNS
We accept returns up to 60 days after receipt of your
order.
IMPORTANT TO KNOW
Crystals and gemstones are delicate and need to be handled with care, they are not indestructible and can fracture and chip if they are knocked against hard surfaces. Natural inclusions in crystals and gemstones are part of their unique beauty.
Please visit our Shipping & Return page for more information.
When you are not wearing your jewellery, it is best to keep it in a closed box, away from sunlight and air.
Protect the plating of your jewellery by removing it when washing your hands, swimming, exercising, cleaning. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc.
Nature of gemstone
Our earrings are made of natural semi – precious gemstones therefore the complexion of the stone may differ slightly to the pictures since each gemstone is unique in terms of colour, shape, structure, and
roughness.
Read our jewellery care guide to find out how best to care for your jewellery.
SPARK BY PK
WHERE BEAUTY MEETS CRAFTSMANSHIP
FAQs
Which payment methods do you accept?
We accept the following payment methods:
- iDEAL
- Credit/Debit Card (Visa /Mastercard/American Express)
- PayPal
- Bancontact
- Belfius
- EPS
- Przelewy24
- Klarna Pay Later
How can I place an order if the article is out of stock?
Please drop us an email at hello@sparkbypk.com so we can assist you further.
What if there are missing or wrong items when I receive my order?
We are sorry to hear this. For missing or wrongly shipped items, please contact us at hello@sparkbypk.com Please provide us with the details of the missing item(s) together with the order number. We will get back to you within 2 working days and will assist you accordingly.
Can I make changes to my order?
Order changes are only possible prior to shipping. Please contact us at hello@sparkbypk.com as soon as you decide to make changes to your order. After receiving your request we will confirm if we are able to amend your order. We won’t be able to proceed with the change request of your order once this is handed over to the shipping company.
How do I use a promotion or discount code?
Please utilize the discount code option available at checkout. Kindly enter your promotion/discount code here, and your special code will be applied directly to your purchase.
What is your return policy?
We offer a 60-day returns policy. Please contact us within 60 days with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items except final sale items. Items must be in their original condition with tags intact. Please refer to ourReturns & Exchangespage for detailed instructions.
How can I contact customer support?
You can reach our customer support team viacontact form. You can also contact us via mail - hello@sparkbypk.com.
